INTERNATIONAL DELIVERY
Purchaser is responsible for informing us of the reliability of the delivery service in the destination country. If the destination country’s delivery service is not reliable, we encourage you to arrange a third-party shipping/forwarding service to ensure safe delivery of your order. If the purchaser fails to inform us, Kim Long Phat Corp. cannot be responsible for delivery service in countries outside Vietnam. We may not be able to ship to a country where unreliable postal services exist. Once the package leaves Vietnam and is released to the destination country’s customs office and/or local carrier we cannot contact the customs office or the local carrier. Custom procedures can cause delays beyond our original delivery estimates. Neither Kim Long Phat Corp. nor the carrier can be held responsible for any delays caused by the customs office of the destination country.
CUSTOMS DECLARATION
The recipient is the “Importer of Record” and it is the importer’s responsibility to assure that the products can be lawfully imported to the destination country. Some countries have certain restrictions and your order may not meet delivery requirements. Customs policies vary widely by each country. We highly encourage you to contact your local customs office prior to placing the order and inform us of any important regulations and requirements. Customs Declaration Forms are completed by Kim Long Phat Corp. and the Lourdes Hydrofix (Superior Edition) will be shipped as “Water Filtration System” with the proper tariff code. We are required by law to disclose the actual purchase price of the product for Customs Declaration Forms and we cannot reduce the dollar value of your invoice or mark your package as “gift”.
CUSTOMS CLEARANCE PROCESS
Customs clearance processing time is unpredictable and completely up to customs officials. We cannot predict time to completion if the package is held by customs officials. Shipper/Kim Long Phat Corp. does not have authorization to assist in the customs clearance process on behalf of the receiver/importer. It is the importer’s responsibility to comply with the laws and regulations of the destination country’s customs for all customs clearance inquiries and requirements. Additional information may be requested of the recipient by customs officials in order to finalize clearance of the package. If customs officials request additional information or documents from the shipper/Kim Long Phat Corp., please contact us. Customs offices in some countries require the importer to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a unique identification number, CPF, or tax ID. (Countries/Regions that require an identification number include Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.)
CUSTOMS FEES
International orders may be subject to import taxes, customs duties, and fees levied by the destination country. We have no control over these fees, nor can we predict what they may be. Any additional charges for customs clearance are not included in the item price or shipping charges and are the responsibility of the recipient.16:37
